We'd been led to believe by a service company that our boiler was not economic to repair as it needed it's electronic control centre (the PCB) replaced. Rob came out to us at short notice to give us a second opinion, fitting us in when he otherwise would have finished for the day. Rob's day worked out unexpectedly challenging but he still did not let us down knowing we had no heating or hot water. He found the Service company's diagnosis to be completely wrong (he is an expert in Ideal boilers) and fixed the problem there-and-then with minor parts. Thanks Rob - you're a star!